Refund policy
PlugnPlayMart.com
Email: plugnplaymart@gmail.com
Phone: 9749157846
Address: Priyanagar, Bhagirathisilpaashram, West Bengal, Nadia
PIN Code: 741248
1. Introduction
Welcome to PlugnPlayMart.com. We value your trust and strive to provide high-quality Electronics and Gadgets at affordable prices. Customer satisfaction is our top priority.
This Return & Refund Policy explains the conditions under which products purchased from our website can be returned, replaced, or refunded. By placing an order on our website, you agree to the terms outlined below.
2. Eligibility for Returns
We accept returns under the following conditions:
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The product must be returned within 7 days of delivery.
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The item must be unused, undamaged, and in its original packaging.
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All accessories, manuals, warranty cards, and original invoice must be included.
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The product should not show signs of physical damage, tampering, or misuse.
Due to the sensitive nature of Electronics and Gadgets, returns are subject to strict inspection before approval.
3. Non-Returnable Items
The following items are not eligible for return:
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Products damaged due to misuse or improper handling.
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Items with missing accessories or packaging.
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Products with physical damage caused after delivery.
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Items purchased during special sales, clearance, or promotional offers (unless defective).
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Personal use electronics such as earphones, earbuds, or wearable devices once used (for hygiene reasons).
4. Damaged or Defective Products
If you receive a damaged or defective product:
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Contact us within 48 hours of delivery.
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Send clear photos and an unboxing video to plugnplaymart@gmail.com.
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Include your order number and contact details.
After verification:
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We will offer a replacement (subject to stock availability).
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If replacement is unavailable, a refund will be processed.
Without proper proof (photos and unboxing video), claims may not be accepted.
5. Wrong Product Received
If you receive a wrong product:
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Notify us within 48 hours of delivery.
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Provide product images and order details.
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We will arrange pickup and send the correct item at no additional cost.
6. Return Process
To initiate a return:
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Email us at plugnplaymart@gmail.com.
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Mention:
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Order ID
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Product Name
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Reason for return
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Photos/videos (if applicable)
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Our support team will review your request within 2–3 working days.
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If approved, we will arrange a reverse pickup (where available).
In areas where reverse pickup is unavailable, customers may need to ship the product to our address:
Priyanagar, Bhagirathisilpaashram
West Bengal, Nadia
PIN Code: 741248
Return shipping charges may apply depending on the reason for return.
7. Refund Policy
Refunds are processed under the following conditions:
a) Prepaid Orders
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Refund will be credited to the original payment method.
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Processing time: 5–10 business days after approval.
b) Cash on Delivery (COD) Orders
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Refund will be transferred to your bank account or UPI ID.
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You must provide accurate bank details.
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Processing time: 7–10 business days after product inspection.
8. Replacement Policy
We provide replacement only in the following cases:
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Manufacturing defect
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Damaged during shipping
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Wrong product delivered
Replacement will be initiated after product inspection. If stock is unavailable, refund will be issued.
9. Cancellation Policy
Orders can be cancelled only before they are shipped.
To cancel:
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Email us immediately at plugnplaymart@gmail.com
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Or call 9749157846
Once shipped, cancellation is not possible. You may request a return after delivery (if eligible).
10. Return Shipping Charges
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If the return is due to our mistake (wrong/defective item), we will bear shipping costs.
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If the return is due to change of mind, customers may bear return shipping charges.
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Original shipping charges (if any) are non-refundable.
11. Inspection & Approval
All returned items undergo quality inspection. Refund or replacement will be processed only after approval by our technical team.
If the product fails inspection (used, damaged, missing parts), it may be returned back to the customer without refund.
12. Warranty
Some electronics may carry manufacturer warranty. In such cases:
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Customers must contact the authorized service center directly.
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PlugnPlayMart.com is not responsible for manufacturer warranty claims but will assist with information.
Warranty does not cover:
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Physical damage
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Water damage
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Unauthorized repairs
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Improper usage
13. Refund Delays
If you haven’t received your refund:
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Check your bank account.
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Contact your bank or payment provider.
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If still unresolved, contact us at plugnplaymart@gmail.com.
Processing delays may occur due to banking procedures.
14. Exchange Policy
We currently do not provide exchanges for different models or colors unless the delivered product is defective or incorrect.
If you wish to order a different product, please place a new order.
15. Important Notes for Electronics
Electronics are sensitive and must be handled carefully:
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Always record an unboxing video.
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Do not remove warranty stickers.
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Do not attempt self-repair.
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Keep original packaging until the return window closes.
Failure to follow these instructions may void return eligibility.
16. Fraud Prevention
PlugnPlayMart.com reserves the right to:
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Reject return requests suspected of fraud.
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Deny repeated return abuse.
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Request additional verification documents.
We aim to maintain fair policies for genuine customers.
17. Policy Updates
PlugnPlayMart.com may update this policy at any time without prior notice. Customers are encouraged to review this page regularly.
18. Contact Information
For return or refund related queries, contact us:
PlugnPlayMart.com
Email: plugnplaymart@gmail.com
Phone: 9749157846
Address: Priyanagar, Bhagirathisilpaashram, West Bengal, Nadia
PIN Code: 741248
Final Note
We are committed to providing reliable Electronics and Gadgets with transparent policies and excellent customer support. Your satisfaction is important to us, and we aim to resolve all issues fairly and promptly.
Thank you for shopping with PlugnPlayMart.com.